Privacy policy

Privacy Policy – Oncompany

At Oncompany, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws in the United Kingdom.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of personal data:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by third-party providers; we do not store card details)

Device & Technical Information

• IP address
• Browser type and version
• Device type
• Time zone
• Cookies and similar tracking technologies

Order Information

• Products purchased
• Order history
• Customer preferences related to your purchases

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil orders
• To communicate with you regarding your order or account
• To send transactional communications and, where consent has been given, marketing communications
• To improve our website, services, and customer experience
• To comply with legal, tax, and regulatory obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on one or more of the following lawful bases:

• Performance of a contract (order processing and delivery)
• Compliance with legal obligations
• Legitimate business interests (website improvement, fraud prevention)
• Your consent (for marketing communications, where applicable)

4. Sharing Your Information

We only share personal data with trusted third parties when necessary to operate our business, including:

• Payment processors (e.g. Stripe, PayPal, Apple Pay, Google Pay)
• Shipping and logistics partners
• Email and marketing platforms (e.g. Klaviyo)
• Analytics and performance tools (e.g. Google Analytics)

👉 We do not sell your personal data to third parties.

All third parties are required to process your data securely and in compliance with applicable data protection laws.

5. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented to ensure your data remains protected in accordance with UK GDPR requirements.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory obligations.

When personal data is no longer required, it is securely deleted or anonymised.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyse website traffic and performance
• Support marketing and advertising activities (where consent is provided)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Your Data Protection Rights (UK)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (where legally permitted)
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at:

📧 contact@oncompany.shop

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 contact@oncompany.shop